Monitoring - We've deployed an update and are seeing reduction in notification delivery times. We're continuing to monitor the system.
Feb 08, 2023 - 13:38 EST
Investigating - We're currently investigating issues with Community Post notifications where some users are experiencing delivery delays. The engineering team is aware of the issue and is actively investigating.
Feb 08, 2023 - 09:25 EST
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We're continuing to monitor Community post notifications but are closing this incident based on the performance of the changes in production last week.
Feb 6, 14:24 EST
We've applied a fix into production approximately two hours ago and have seen the improvements we've expected. We're continuing to monitor throughout the day.
Feb 3, 12:15 EST
We are working on investigating the outage, in the meanwhile we are making some changes that we believe will improve the situation by EOD tomorrow
Feb 2, 18:44 EST
We are currently experiencing an issue where some customers are not receiving Community post notifications within an acceptable timeframe. Our teams are researching the root cause of these delays as a high priority. Other notifications are not affected.
Feb 1, 17:31 EST
After monitoring the change, we've seen Search results behaving as expected through additional testing and are closing this incident.
Jan 27, 15:39 EST
Indexing of data has completed and search results are returning to expected behavior.
Jan 27, 13:42 EST
We've identified the issue and applied a change to our production search configuration. We're currently re-indexing content to make it available in search and expect the full data to be available within two hours.
Jan 27, 12:35 EST
We're currently investigating an issue where some customers are not receiving results for searches within Campus Cloud.
Jan 27, 11:58 EST
While we will continue to monitor the production change we consider this incident resolved.
Jan 26, 11:48 EST
We have implemented a fix in production for this issue and are monitoring the processing of iCal feeds.
Jan 26, 11:30 EST
We've identified that the issue is a change in the way timezones are being represented by some systems that export iCal feeds. Our team is currently working on implementing support for this change in timezone definition and behaviors and creating test plans to handle this new variation. We will update this message as we identify the timeframe for release to production.
Jan 25, 08:15 EST
We are currently experiencing issues with some calendar feed integrations. Some events may display in the wrong timezone and some feeds are failing to synchronize. Our teams are researching the root cause of these issues as a high priority.
Jan 24, 12:55 EST